UX Director

Novus Partners

Novus Alpha Platform Redesign

Novus Partners: Novus Alpha Platform Redesign

Overview

Directed the full UX redesign of the Novus Alpha platform, a portfolio intelligence tool managing $2T+ in client assets for hedge funds, sovereign wealth funds, and endowments.

Project

Novus Alpha Platform Redesign

Role

UX Director

Period

2015–2017

Objectives

  • Accelerate new user adoption and reduce onboarding friction
  • Increase daily active usage and client retention
  • Simplify navigation and reduce feature bloat across the platform
  • Unify the product experience into a coherent, scalable design system

Approach & Activities

  • Led monthly user interviews with hedge fund portfolio managers
  • Rebuilt information architecture and primary navigation from scratch
  • Ran design sprints paired with lean UX validation cycles
  • Created a comprehensive UX strategy covering research, roadmap, and design activities
  • Redesigned reporting tools and core analytics workflows

Challenges & Lessons

  • Business requirements shifted frequently due to competing executive priorities
  • Multiple stakeholders with conflicting goals required constant alignment
  • Limited prior user research required investment in client education and discovery

Impact

Daily active usage increased by 12%

Client retention increased by 10%

Streamlined navigation reduced time-to-insight

Task completion rates improved measurably

Customer support inquiries decreased, so analysts spent less time on reactive support

Design Work

Brand identity: Novus Alpha platform launch screen
Onboarding: streamlined login for institutional clients
Responsive platform | desktop, tablet, and mobile portfolio views
Market intelligence: curated news and portfolio-relevant insights
Portfolio story: narrative-driven performance reporting for stakeholders

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